Refund Policy

Refund Policy

Last updated: August 21, 2026

Eligible issues

We review requests for an item that arrives damaged, defective, incorrectly sent, or materially different from its product description. A qualifying issue must be reported within 30 days of delivery.

What is not eligible

We do not accept returns based on a change of mind, personal preference, or an item selected in error. Do not send an item back before receiving return authorization from us.

How to request a review

Provide the order number, the email used at checkout, a clear explanation of the issue, and clear photos or video of the item and its packaging. This information lets us assess the reported problem accurately.

Inspection, refunds, and replacements

If a return is authorized, we will explain the next step. Returned items are inspected before a remedy is approved. Approved refunds are normally issued to the original payment method; the time for funds to appear is controlled by the bank or payment provider. A replacement may be offered when appropriate and when stock is available.

Contact information

Email: 55fenrir16@gmail.com

Mailing address: 498 Broadway, Nashville, Tennessee, 37203, United States

Phone: (901) 617-5280